To enable us make you have a good experience when riding with us, when you download the application, we ask you for some of your personal information. It is imperative then that we let you know why we collect that information, how we use that information, and the choices we offer including how to access and update the information. Also to note is that you are allowed to manage and control your privacy and security at My Account. Your privacy matters to Teke Taxi so whether you are a long time user of Teke Taxi or a new user please take time to know how we operate.
Personal Information (Information you provide us): We will require you to sign up for our services. The information we will collect from you directly will include your email address, password, your name, your phone number, and photo. This information enables us to identify you especially the drivers since they will be able to use your photo for identification during pick up. We may also ask you to provide us with your Card number, Card Verification Value(CVV),Expiry Date of the Card.This information allows us to process your card payments.
Location: If you use our mobile application we will track your geo-location information so that you are able to view the drivers in your area that are close to your location, set your pick up location, and our drivers are able to find the location in which you wish to be picked up from. This information can be collected through the permission you allow on your platform.IP addresses can also be used to collect such information.
Teke Taxi allows you to contact us using email or telephone. In this case the information provided by you is stored for further processing of questions, opinions and feedback. This information is not passed on to third parties.
We collect the details that add up to the bill to pay which include time taken, distance travelled, amount charged, type of vehicle used and for promotional purposes we will need this information to allow someone else to use your promo code at redemption. Other information that we may collect include call and sms data especially in relation to communication with the driver, device information which include unique identifier for your computer, phone, tablet or any other relevant device.
There may be other sources of information we receive information from including your social media account (Facebook, google+) with which you can opt to use to log in to the app. In case of corporate clients, the employer will be required to give us the employee information to allow you if you are an employee to use our services.
The information you provide us is primarily to help us enhance your experience with using our services. The personal information gathered allows us send you your password upon registration if you are an employee, we can also send you a welcoming email and most importantly the receipt at the end of the ride will also be sent to your email. We also use the information for internal processes including anticipation of possible fraudulent activity, get to know which features mostly used, data analysis, research, are testing and to generally monitor the performance of the application. We also use the information to facilitate communication between you and the driver, to inform you if we are running any promotional activity, if you are booking for someone else we also need to share your ETA’s.
We also use the information from your mobile application to give you the correct application version depending on your device type, for getting information on app crashes and troubleshooting of the application. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance or unforeseen circumstances, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We use third party services, companies and individual to facilitate our Services. We will disclose your personal information limited to name, photo(if provided),phone number to the driver to ensure seamless pick up and drop off and for ease of identification by the driver. We may also engage third party for processing of payments especially credit card transactions and and Mobile money payments. Third parties services can also be used to track our Services analytics, provide geo-location especially to drivers, engage in anti-fraud and security measures. We will thus provide them with some of your information but limited to only the information they require to perform those services mentioned above. We will also disclose your information including personal information to law enforcement agencies so as to comply with the law, to defend Terms and conditions for online and mobile services, to protect the safety, rights, property or security of Teke Taxi, to detect, prevent or otherwise fraud, security or security issues, protect the public safety for any reason and prevent or stop ant issue we deem unethical or a violation of our Terms and Conditions.
Although no data transmission can be guaranteed to be 100% secure, we take reasonable steps to protect all Personal Information. Teke Taxi maintains strict administrative, technical, and physical procedures to protect information stored in our servers. Access to information is limited (through user/password credentials and software systems) to those employees who require it to perform their job functions. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
Our Website and Services are directed to the general public. We do not knowingly collect information from children under 18 years of age or have any reasonable grounds for believing that children under the age of 18 are accessing our Services or using our Services. If we learn that we have inadvertently collected Personal Information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 18, please contact us at email@example.com.